Chubu Electric Miraiz, the retail subsidiary of Chubu Electric Power, announced on the 29th that it will refund customers for electricity fees it overcharged for more than two years by deducting the excess from their electricity bills. Refunds will be issued sequentially starting with December bills, and the company reported the background of the issue and measures to prevent recurrence to the Ministry of Economy, Trade and Industry the same day. About 5 million accounts are eligible for refunds, covering customers who held specific contracts at some point between April 2024 and October 2026. The overcharge amounts to 10 yen per month for a household with standard electricity usage, and the total refund is expected to be at least around 1.2 billion yen. The company also plans to refund customers who no longer have contracts, and is considering how to do so.
Chubu Electric Power Company,IncorporatedRetail subsidiary Chubu Electric Miraiz overcharged about 5 million accounts for over two years and must refund at least ~1.2 billion yen, reporting the issue to METI.
