Summary · why it matters
Ms. Suppamas Isarabhakdi, Minister attached to the Prime Minister's Office, in her capacity as supervisor of the Office of the Consumer Protection Board, or OCPB, disclosed progress on 9 measures to assist flood victims, stating that as of October 6, 2026, more than 649 vehicles had used the repair assistance through the Insurance Central Garage Association. Meanwhile, 10,185 people had used HomePro's relief measures, and she instructed the OCPB to continuously monitor the implementation of the measures in order to reduce expenses and speed up recovery of damage after water levels recede. On vehicle relocation, coordination was made with the Metropolitan Police Bureau to deploy tow trucks to assist people in the Bangkok area from September 27, 2026, via the 1197 hotline, along with coordination with the Department of Internal Trade to inspect tow truck service rates to prevent opportunistic price hikes. Meanwhile, the Insurance Central Garage Association has measures for free repair estimates, a 20% reduction in labor costs for painting and bodywork, and a 1-year paint quality guarantee. As for debt burdens, the Bank of Thailand has guidelines for financial institutions to consider suspending principal payments, reducing or suspending interest, lowering installments, and extending repayment periods. The Office of the Insurance Commission is urging insurance companies to provide relief in accordance with policy conditions, with those facing claim problems able to contact the 1186 hotline. For home and electrical appliance recovery, HomePro offers free repairs worth up to 1,600 baht, along with free home, water system, and electrical system inspections for 500 recipients. Samsung is waiving inspection and repair labor fees and reducing the cost of parts for electrical appliances and mobile phones damaged by flooding by 50% until October 31, 2026. Meanwhile, Thai Watsadu is offering discounts on post-flood recovery equipment, and Power Buy has launched a program to trade in old electrical appliances for additional discounts of up to 10,000 baht. In addition, the OCPB is accelerating resolution of complaints concerning housing, accommodation cancellations, travel, and concerts affected by the situation, and has scheduled a joint meeting with the Civil Aviation Authority of Thailand and Thai Airways International Public Company Limited on October 7, 2026, to follow up on assistance measures for passengers affected by flight problems and delayed baggage. People who do not receive fair treatment can file complaints through the OCPB 1166 hotline, the OCPB Connect application, the OCPB website, or provincial OCPB offices nationwide.
Home Product Center Public Company Limited
Central Retail Corporation Public Company Limited
Samsung Electronics Co Ltd