8x8 has been named a 2026 MetriStar Top Provider for Communications Platform as a Service by Metrigy, an independent research and advisory firm. The recognition is part of Metrigy's 2026 MetriStar Award programme, with 8x8 also receiving the MetriStar Top Provider award for Contact Center as a Service. The awards are based on Metrigy's Customer Experience MetriCast 2026 study, which surveyed 1,437 CX leaders across 10 countries, where 8x8 achieved above-average scores on both business success and customer sentiment. Metrigy highlighted 8x8's integrated communications portfolio as a key differentiator, noting that 8x8 is among a small number of vendors offering CPaaS, CCaaS, and UCaaS within a single platform.
Twilio Joins S&P 500, Exits Mid Cap and Small Cap Indexes
Twilio has been added to the S&P 500, S&P 500 Growth and S&P 500 Information Technology indexes while being removed from the S&P 400 and related mid cap and sector indexes, as well as Russell small cap value and growth benchmarks. The reshuffle places the company in the large cap universe tracked by a wide range of institutional portfolios and directly affects how large funds treat the stock, since index tracking and benchmark aware funds often adjust positions to match new compositions, influencing trading volumes, liquidity and ownership mix around the effective dates. Twilio's shares have returned 4.97% over one day, 27.41% over 30 days, 109.22% year to date and about 420.8% over three years. The stock last closed at $289.47, above the most followed valuation narrative's fair value of $263.04, which presents the index driven surge as pricing in a lot of optimism already. Twilio's current P/E of 38.7x is cheaper than peers at 68.5x but rich versus the US IT sector at 22.4x and a fair ratio of 19.5x.
Cloud & Digital Infrastructure › API & Integration (iPaaS) Capital
TWLO · · Neutral Twilio added to S&P 500 and removed from mid/small cap indexes, an index-inclusion event that shifts fund positioning but is not a product, earnings, or policy driver.
ZoomInfo Shares Rise 2.5% on ClickUp Integration via GTM.AI
ZoomInfo announced a native integration with ClickUp through GTM.AI, sending its shares up 2.5% in the afternoon session. According to the BusinessWire announcement, the integration lets mutual clients bring verified company and contact data directly into ClickUp through a connector based on the Model Context Protocol, which enables software applications to exchange data and context seamlessly. The move came as technology equities broadly rebounded from a sharp sell-off sparked by concerns over artificial intelligence revenue expansion, with CNBC reporting that major equity averages moved higher at the open on Friday as market sentiment stabilized across the SaaS sector. Reuters reported that a day earlier, shares across the artificial intelligence and broader technology space had faced heightened selling pressure following an OpenAI revenue report that rattled investor confidence regarding near-term monetization, but CNBC noted the pullback proved short-lived as dip-buyers re-entered the market. After the initial pop, ZoomInfo shares cooled to $3.91, up 0.9% from the previous close.
Cloud & Digital Infrastructure › Horizontal SaaS ▲Technology
Artificial Intelligence › AI Applications & Copilots ▲Technology
Cloud & Digital Infrastructure › API & Integration (iPaaS) ▲Technology
GTM · Technology · Positive ZoomInfo announced a native integration with ClickUp via GTM.AI, letting mutual clients bring verified company and contact data into ClickUp.
ClickUp · Technology · Positive ClickUp is the integration partner receiving ZoomInfo's verified company and contact data via a Model Context Protocol connector.
OpenAI · Capital · Negative OpenAI's revenue report rattled investor confidence regarding near-term monetization, triggering a tech sell-off.
Southlight Services Named Among First North American SMB Providers for Google Voice Carrier Link
Southlight Services announced a strategic collaboration with Google that makes it one of the first North American SMB-focused providers for Google Voice Carrier Link, a role that lets organizations integrate their existing telecommunications infrastructure directly with Google Voice across the United States and Canada. Alongside that Carrier Link position, Southlight Services is now an authorized reseller of Google Voice and Google Workspace, giving businesses a single partner for deployment, migration, implementation, support and ongoing lifecycle management. The expanded partnership covers North American Google Voice Carrier Link services, Google Voice licensing, implementation and migration, Google Workspace licensing and deployment, unified communications consulting and architecture, SIP connectivity and carrier integration, number porting and migration, managed communications services, ongoing technical support and advanced routing for complex call completion. Chief executive Tina Telson said the collaboration lets Southlight bring world-class communications and collaboration tools to organizations with the expertise, support and personalized service they expect, and makes it easier for businesses and channel partners to modernize with confidence. The announcement also strengthens Southlight's cloud communications portfolio, including its DIGI-Suite family of products and the recently introduced DIGI-Command platform, and creates new opportunities for channel partners to offer Google's communications and productivity solutions through a specialized partner with deep telecommunications expertise.
Cloud & Digital Infrastructure › API & Integration (iPaaS) ▲Technology
Southlight Services · Demand · Positive Southlight is named one of the first North American SMB providers for Google Voice Carrier Link and an authorized reseller, expanding its cloud communications offerings.
GOOG · Demand · Positive Southlight becomes an authorized reseller and Carrier Link partner, expanding distribution of Google Voice and Workspace to North American SMBs.
Apollo GraphQL Launches GraphOS Agent Services for Governed AI Agent Access
Apollo GraphQL introduced Apollo GraphOS Agent Services, giving AI agents secure, governed and auditable access to an enterprise's systems and APIs. Built on GraphOS, Apollo's platform for connecting and orchestrating enterprise APIs, Agent Services sits between AI agents and enterprise systems, translating each agent request into the right API calls, brokering credentials, and enforcing field-by-field controls with no LLM in the judgement loop through new search, identity, policy, and audit capabilities. GraphOS today orchestrates more than 2 trillion operations monthly after more than a decade of production use, and Intuit is live in production with GraphOS and piloting Agent Services in preview, joining American Airlines, Block, and Expedia Group at Apollo Summit 2026. Apollo also expanded the GraphOS MCP Server into a full suite of agent-ready tools for building and managing the graph, and announced GraphOS Router 3.0, now in preview, which on typical workloads will spend 95% less time on query planning compared to Router 2.0, with more than 300x improvement on planning time and up to 97% less memory usage in the most complex graphs. Apollo's library of Skills has grown to 14 skills with more than 47,000 installs, and the GraphOS Operator for Kubernetes can now centrally deploy and manage the Apollo MCP Server alongside other GraphOS infrastructure. The announcements were unveiled at Apollo Summit, the world's largest GraphQL event, running Oct 6-8 in San Francisco.
Ampersand Raises $15 Million Series A Led by Bessemer to Connect AI Agents to Legacy Enterprise Systems
Ampersand announced a $15 million Series A led by Bessemer Venture Partners, with participation from existing investors Matrix and Flex Capital, to build integration infrastructure that lets agentic applications read and write inside legacy systems of record such as CRM and ERP platforms. New investors in the round include Yelp, Tenacity Capital, CTO Fund, Mana Ventures, and prominent angel investors, and Bessemer Partner Lauri Moore will join Ampersand's board. The company also announced the beta release of Andi, its AI integration agent that helps developers with the implementation work required to run their products in each customer's environment. Ampersand was founded by Ayan Barua, formerly CTO and co-founder of Siftery and VP of Engineering at G2, and Lauren Long, who built Firebase Extensions at Google; the two spoke with more than 100 companies building integrations before writing Ampersand's first line of code. Moore said connecting an agent to a system of record is a demo, but keeping that connection alive across hundreds of customers, with writes you cannot afford to get wrong, is much harder, and that is what Ampersand is building.
LeapXpert Brings Governed WhatsApp Client Messaging to Webex by Cisco
LeapXpert and Webex by Cisco announced a collaboration that extends Webex beyond internal collaboration into governed client messaging, starting with WhatsApp. The integration, available now on the Webex App Hub, lets Webex users message clients on WhatsApp without leaving the platform, signing in with their existing Webex credentials on desktop or mobile. It is the first of several channels LeapXpert plans to bring into Webex, and additional messaging channels will be rolled out. Every message is checked by data loss prevention in both directions, and the full conversation is captured by LeapXpert for archiving. With Webex used by 95% of the Fortune 500 and roughly 300,000 organizations worldwide, the partnership brings governed consumer messaging within reach of tens of millions of business users. A Leap Work account and a Webex license are required, and LeapXpert will showcase at WebexOne 2026, October 5 to 8, 2026, at booth B24.
Cloud & Digital Infrastructure › API & Integration (iPaaS) ▲Technology
Cybersecurity & Digital Trust › Data Security Posture & DLP ▲Technology
LeapXpert · Demand · Positive LeapXpert's governed WhatsApp messaging is now available on the Webex App Hub, reaching tens of millions of business users.
CSCO · Demand · Positive Webex by Cisco integration with LeapXpert extends Webex into governed WhatsApp client messaging, adding a new capability for its 300,000 organizations.