The Thai Airways board has resolved to suspend Chai Eiamsiri from his position as Chief Executive Officer. This is a major issue that raises questions about the organization's management system, not merely a problem that has arisen. Previously, Thai Airways had a large backlog of lost luggage, and senior executives explained that employees had been affected by flooding. At the same time, there were rumors that the flooding was merely a pretext and that political factors may have been involved, though there is still no clear confirmation. This suspension comes at a time when Thai Airways has gone through business rehabilitation and its financial position has clearly improved. Operating results have improved, marketing has regained a good direction, passenger numbers and flight routes have increased, and the brand still has strengths in overseas markets. What must be watched next is the quality of profits and the quality of management, because an airline is not just aircraft, revenue, and profit. What passengers experience directly is service and how problems are resolved when something goes wrong. Japan Airlines, or JAL, is an example that used business rehabilitation as an opportunity to change the management approach of the entire organization, rather than stopping at merely fixing its debt.
Thai Airways International Public Company LimitedThai Airways board suspends CEO Chai Eiamsiri, raising questions about the organization's management system.
Japan Airlines Co., Ltd.
