Freshworks Inc. is a software development company that provides software-as-a-service products across North America, Europe, the Middle East, Africa, the Asia Pacific, and other international markets. Its offerings span Customer Experience (CX) and Employee Experience (EX). CX products include Freshdesk Omni, Freshdesk, Freshchat, Freshcaller, Freshsales, and Freshmarketer, while EX products include Freshservice, Freshservice for Business Teams, Device42, and FireHydrant. The company also provides the Freshworks platform, an AI-powered enterprise-grade foundation unifying its CX and EX product lines. Formerly known as Freshdesk Inc., it changed its name to Freshworks Inc. in June 2017, was incorporated in 2010, and is headquartered in San Mateo, California.
Freshworks gains on strong guidance, AI traction, and S&P index inclusion
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Strong 2026 guidance and first GAAP profit Freshworks guided 2026 revenue to $963.5–966.5 million and expects to stay GAAP profitable after a better-than-planned second quarter. Revenue rose 16% to $237.4 million, with 24% non-GAAP operating margin. This tells investors the business is growing and now making real accounting profit, supporting a higher stock price.
This is the core fundamental news that directly lifts investor confidence in FRSH.
AI products gaining paying customers Over 7,000 customers now pay for an AI add-on, and the AI Copilot is attached to more than 70% of larger deals. Growing AI revenue makes Freshworks look like a winner in the shift to AI-powered customer software, which can attract more buyers and push the stock up.
AI adoption is a key growth driver that investors are rewarding in software stocks.
Added to S&P SmallCap 600 index Freshworks will join the S&P SmallCap 600 on October 8, replacing BioLife Solutions. Index funds that track this benchmark must buy the stock, creating fresh demand. Shares rose 3.9% and then 5.4% on the news, and the buying pressure can continue around the effective date.
Index inclusion is a concrete, near-term catalyst that directly boosts demand for FRSH shares.
New product chief and analyst praise Freshworks appointed Ryan Manning as Chief Product and Technology Officer, and StockStory named it a top software pick, citing 25.8% annual revenue growth, 85% gross margin, and 25.7% free cash flow margin. Both reinforce confidence in execution and financial strength, helping the stock.
Leadership and third-party validation support the bull case for FRSH.
Marvell Lifts 2028 Revenue Forecast to $20 Billion; Seagate Falls on TDK Bidding Contest
Marvell Technology raised its 2028 revenue forecast to approximately $20 billion from an earlier projection of $18 billion, citing strong demand for chips used in artificial intelligence data centers, sending its shares up 8% on Tuesday. Seagate fell 9.5% after TipRanks reported that market participants grew cautious over a multibillion-dollar acquisition bidding contest against Toshiba for TDK's magnetic-heads unit. Amentum Holdings rose 3% after BNP Paribas Exane analyst Matthew Akers upgraded the stock to Neutral. B&G Foods fell 2.6% after the company and Nortera Foods terminated their asset purchase agreement to sell Green Giant Canada after failing to receive regulatory approval. Freshworks rose 5.4% after S&P Dow Jones Indices announced that the company will be added to the S&P SmallCap 600.
Freshworks to Join S&P SmallCap 600, Replacing BioLife Solutions
S&P Dow Jones Indices announced that Freshworks will be added to the S&P SmallCap 600, sending the business software provider's shares up 5.4% in pre-market trading. The index provider said Freshworks will join the benchmark under the Information Technology sector before the opening of trading on October 8, 2026, replacing BioLife Solutions Inc., which is being acquired by Repligen Corp. Benchmark additions often drive increased investor interest because passive mutual funds and exchange-traded funds tracking the index must adjust their portfolios to acquire the new constituent, potentially boosting trading liquidity and market visibility. Freshworks is up 20.6% since the beginning of the year and, at $13.99 per share, has set a new 52-week high. The stock has been very volatile, with 24 moves greater than 5% over the last year.
Zscaler, Constellation Rise Premarket; Nike Falls on Berenberg Downgrade
Zscaler shares gained 2.2% in premarket trading after the cybersecurity company reaffirmed its revenue and earnings guidance for fiscal 2027, maintaining its full-year revenue forecast of $3.91 billion to $3.94 billion and adjusted earnings per share guidance of $4.86 to $4.90. Nike shares fell more than 1% after Berenberg downgraded the sportswear maker to Sell from Hold and cut its price target to $27.50 from $49, arguing that the company has accepted a smaller place in sportswear. Constellation Energy stock climbed 3% after a major deal with Amazon, under which Amazon will purchase 690 megawatts of output from Constellation's Calvert Cliffs Clean Energy Center in Maryland under a 20-year contract supporting more than $3 billion in plant investment, and reports that Google is nearing a separate nuclear power supply agreement worth $1 billion or more. Vaxcyte stock fell 3.7% as investors weighed the dilutive implications of a $1 billion capital raise announced after Monday's close, consisting of $500 million in common stock and pre-funded warrants and $500 million in convertible senior notes due 2032. Freshworks stock climbed 3.9% after S&P Dow Jones Indices announced the company will be added to the S&P SmallCap 600 index effective before the market open on October 8, replacing BioLife Solutions.
CEG · Demand · Positive Amazon will purchase 690 MW from Constellation's Calvert Cliffs under a 20-year contract supporting over $3 billion in plant investment.
FRSH · Capital · Positive Freshworks will be added to the S&P SmallCap 600 index effective October 8.
NKE · Capital · Negative Berenberg downgraded Nike to Sell and cut its price target to $27.50 from $49.
PCVX · Capital · Negative Vaxcyte announced a $1 billion capital raise with dilutive implications for investors.
ZS · Capital · Positive Zscaler reaffirmed its fiscal 2027 revenue and EPS guidance.
Enterprise Software Stocks Surge on AI-Driven Earnings
Shares of enterprise software companies, including Amplitude, GitLab, Doximity, Freshworks, and Sprinklr, soared in afternoon trading after quarterly earnings and upbeat commentary indicated that artificial intelligence is boosting software adoption rather than disrupting legacy models. The sector-wide rally was fueled by strong results from Salesforce, CrowdStrike, and Okta, with Salesforce's AI-powered Agentforce reaching $1.5 billion in annual recurring revenue and Slackbot surpassing 1 million active users within five months. CrowdStrike CEO George Kurtz attributed momentum to AI expanding the attack surface, while Okta reported that AI-focused offerings drove about 30% of new bookings and increased average contract values by roughly 40%. Amplitude jumped 9.4%, GitLab rose 8%, Doximity gained 3.3%, Freshworks climbed 5.4%, and Sprinklr advanced 7.2%, with Salesforce surging 20%.
Salesforce Q2 Earnings Preview: Revenue Growth Expected to Slow
Salesforce is set to report its fiscal second-quarter earnings this Wednesday after market hours, with analysts expecting revenue to grow 10.7% year over year, a slowdown from the 13.3% growth reported last quarter. The company beat revenue expectations last quarter with $11.13 billion in revenue, but missed on billings estimates. Peers ZoomInfo and Freshworks have already reported Q2 results, with ZoomInfo beating revenue estimates by 2.7% and Freshworks topping by 1.6%. Salesforce shares are up 20.2% over the last month, and the average analyst price target is $243.98 compared to the current share price of $208.63.
Freshworks projects 2026 revenue of $963.5 million to $966.5 million and expects sustained GAAP profitability
Freshworks issued full-year 2026 revenue guidance of $963.5 million to $966.5 million and said it expects to sustain GAAP profitability after posting positive GAAP net income ahead of plan in the second quarter. The company reported Q2 revenue of $237.4 million, up 16% year-over-year, with non-GAAP operating margin of 24% and GAAP net income of $3.2 million, or $0.01 per share. EX annual recurring revenue grew 24% on a constant currency basis to $567 million, representing about 59% of total ARR, while customers contributing more than $100,000 in ARR rose 25% year-over-year and now account for roughly 40% of total ARR. For the third quarter, Freshworks guided revenue of $244.5 million to $245.5 million and non-GAAP EPS of approximately $0.18, and for the full year it expects non-GAAP EPS of $0.66 to $0.68 and adjusted free cash flow of about $265 million, implying a 27.5% margin. The company also highlighted that over 7,000 customers are paying for an AI SKU and that its Copilot attach rate on larger deals exceeds 70%.
Huron, Sherwin-Williams, PROG, CONMED, and Freshworks make big moves this week
Several stocks made notable moves this week following earnings reports and executive appointments. Huron Consulting Group surged 35.8% on Wednesday after reporting second-quarter results that beat analyst expectations for both revenue and profit and raising its full-year outlook. Sherwin-Williams rose 7.5% on Tuesday after stronger-than-expected second-quarter earnings and an increased full-year profit forecast. PROG Holdings fell 4.9% on Wednesday despite beating second-quarter 2026 estimates and raising full-year guidance. CONMED gained 10.5% on Thursday after second-quarter adjusted earnings topped expectations and the company lifted its full-year guidance. Freshworks rose 3.4% on Tuesday following the appointment of Ryan Manning as its new Chief Product and Technology Officer.
StockStory picks Freshworks and PTC as top software stocks, flags Five9 as a sell
StockStory highlights Freshworks and PTC as two software stocks with promising prospects while recommending investors avoid Five9. Freshworks, with a market cap of $2.93 billion, is favored for its 25.8% annual revenue growth over five years, 85% gross margin, and 25.7% free cash flow margin. PTC, valued at $14.28 billion, is noted for 21% average billings growth, an 84.7% gross margin, and a 38.7% operating margin. In contrast, Five9, with a $1.90 billion market cap, is flagged for subpar 9.4% billings growth, slowing demand, and a lower 55.5% gross margin.
Sales software stocks post mixed Q1, led by HubSpot’s 23.4% revenue growth
Sales software stocks reported mixed first-quarter results, with the four tracked companies collectively beating revenue estimates by 1.5% but issuing next-quarter guidance 0.8% below expectations. HubSpot led the group with revenues of $881 million, up 23.4% year on year and exceeding analysts’ estimates by 2.1%, while also raising its full-year EPS guidance. Freshworks posted revenues of $228.6 million, up 16.5% and beating estimates by 2.3%, and delivered the highest guidance raise among peers. ZoomInfo reported revenues of $310.2 million, up 1.5% and slightly above estimates, but its next-quarter revenue guidance missed significantly, sending shares down 51%. Salesforce recorded revenues of $11.13 billion, up 13.3% and surpassing estimates by 0.8%, though billings missed and full-year revenue guidance merely met expectations. On average, the stocks have fallen 15.3% since reporting.
GTM · Capital · Negative ZoomInfo's next-quarter revenue guidance missed significantly, sending shares down 51%.
HUBS · Capital · Positive HubSpot beat revenue estimates by 2.1% and raised full-year EPS guidance.
FRSH · Capital · Positive Freshworks beat revenue estimates and delivered the highest guidance raise among peers.
CRM · Capital · Neutral Salesforce beat revenue estimates but billings missed and guidance merely met expectations, with no clear positive or negative driver.
GoDaddy, Freshworks, and HubSpot Shares Surge as Investors Rotate into Software Stocks
Shares of GoDaddy, Freshworks, and HubSpot jumped in afternoon trading as investors rotated out of high-flying semiconductor stocks into beaten-down software names. GoDaddy rose 5.6%, Freshworks gained 4.5%, and HubSpot climbed 5.8%. The broader software sector was lifted by DigitalOcean's blowout preliminary results, which showed remaining performance obligations exceeding $800 million, more than ten times year-over-year, driven by multiple new nine-figure AI inference contracts. The iShares software ETF IGV climbed roughly 7% over eight sessions, while the semiconductor SOXX fell about 8.5%. HubSpot remains down 46.4% year-to-date and is trading 63.5% below its 52-week high of $560.90 from July 2025.
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Vanquis, a leading UK specialist bank, has selected Freshservice as its AI-powered service operations platform to support the next phase of its digital transformation. The selection is a key milestone in Vanquis' broader Gateway programme, the bank's flagship technology modernization initiative designed to create a simpler, more scalable and digital-first organization. Freshservice will help Vanquis bring service management, asset visibility and workflow automation onto a single platform, reducing legacy complexity and enabling greater agility. The platform was chosen for its ease of use, rapid time to value and AI-powered capabilities, giving Vanquis greater flexibility to automate workflows and streamline service delivery. Freshservice will enable faster incident resolution, more efficient request fulfillment and improved employee self-service, with built-in AI automating repetitive tasks and providing insights to improve service performance.
RVNA Technologies Acquires UXB to Expand Enterprise CX Capabilities
RVNA Technologies has acquired UXB Holdings, a San Francisco-based technology services firm specializing in customer experience and work management platforms. UXB, founded in 2015 by former Salesforce.com executive Bruno Saab, has served more than 800 clients and holds Platinum partner status with Freshworks and a fast-growing Gold partnership with monday.com. RVNA, which focuses on back-office and financial operations systems for the CFO office, plans to invest in expanding UXB's capabilities and market reach. The combined organization aims to deliver a more comprehensive enterprise platform offering by integrating front-office CX expertise with back-office depth. Financial terms of the transaction were not disclosed.
Freshworks Stock Drops 26% in Six Months, Raising Buy-or-Sell Questions
Freshworks shares have fallen 26.1% since December 2025 to $9.30, prompting investors to reassess the stock. The company posted a 25.8% annualized revenue growth rate over the past five years and maintained an elite 85% gross margin over the last year, with margins expanding by 1.6 percentage points in the past two years. However, its net revenue retention rate stood at 106% in the first quarter, indicating moderate expansion within its existing customer base. The stock currently trades at 2.7 times forward price-to-sales.
FRSH · Capital · Negative Stock down 26% in six months, with moderate net revenue retention of 106% and low price-to-sales of 2.7x, raising buy-or-sell questions.
Freshworks, AppLovin, and Veeva Systems shares fall after Fed signals rate cuts may be over
Shares of Freshworks, AppLovin, and Veeva Systems fell in the afternoon session after the Federal Reserve held its benchmark rate at 3.5% to 3.75% and released a dot plot that removed expectations for a 2026 rate cut, instead introducing the possibility of a hike. The median year-end rate estimate moved from 3.4% to 3.8%, and the 2-year Treasury yield rose 11 basis points to 4.161%. Software companies are priced on earnings five to ten years into the future, and every basis point increase in the risk-free rate reduces the present value of those cash flows. Freshworks fell 5%, AppLovin fell 5%, and Veeva Systems fell 4.7%.
Cloud & Digital Infrastructure › Horizontal SaaS ▼Capital
APP · Monetary · Negative Fed signals end of rate cuts and possible hike, raising risk-free rate and reducing present value of future cash flows for software companies.
FRSH · Monetary · Negative Fed signals end of rate cuts and possible hike, raising risk-free rate and reducing present value of future cash flows for software companies.
VEEV · Monetary · Negative Fed signals end of rate cuts and possible hike, raising risk-free rate and reducing present value of future cash flows for software companies.
Freshworks Beats Q1 Estimates as Sales Software Stocks Face Mixed Results
Freshworks reported first-quarter revenues of $228.6 million, up 16.5% year on year and exceeding analyst expectations by 2.3%, marking the biggest estimate beat among four tracked sales software stocks. The company added 326 enterprise customers paying more than $5,000 annually to reach a total of 25,088, and its stock has risen 2.6% since reporting. HubSpot posted the fastest revenue growth at 23.4% to $881 million, beating estimates by 2.1%, but its shares fell 24.5%. ZoomInfo grew revenues 1.5% to $310.2 million, missing full-year guidance expectations, and its stock dropped 53.1%. Salesforce reported $11.13 billion in revenue, up 13.3% and beating estimates by 0.8%, though it missed billings estimates and its shares declined 8.9%. Overall, the group exceeded revenue consensus by 1.5% while next-quarter guidance was in line, but average share prices are down 21% since earnings.